When guests from Residential Opportunities visit Arby’s #6990 in Kalamazoo, Michigan, DeShawn Fitzpatrick’s eyes light up. It’s a special moment she looks forward to each week where she can make a difference in the lives of others.

Residential Opportunities is a non-profit in Michigan that provides residential and support services for individuals with intellectual and developmental disabilities.

DeShawn’s delightful personality is what the guests from Residential Opportunities have come to know and love when they walk in to the restaurant. The non-profit’s staff were so touched by her warm and welcoming hospitality that they wrote Arby’s a letter: